Booking And Payment

When you book a trek or activity with us we will ask you for a deposit of 20% of your booking in order to cover the salary of our team, booked equipment or reservations.

We prefer payment on our Indonesian bank account via TransferWise (Wise), International Bank Transfer or PayPal. Our favorite is Wise as it has the cheapest fees, easy handling and no need of credit card. With this deposit we can assure you that your chosen dates are blocked and that our staff will be available for you.

Contact us via E-Mail, mobile or the inquiry form above to inform us that you would like to book with us.

We will send you a deposit invoice with our bank account details and more information about your activity if you wish. You will have 14 days to pay the deposit. Once we received your payment, we can send you a booking confirmation and final invoice. We kindly ask you to pay the outstanding amount in cash to us upon your arrival in Bukit Lawang. Please bring it in the Indonesian currency IDR. 

We recommend you to bring enough cash from the airport in Medan as there are not many ATMs nearby Bukit Lawang which sometimes reject certain cards or run out of money.

Cancellation, Refund & Reschedule PolicyYou wish to cancel your booking? We kindly ask you for your understanding to do so at least 30 days ahead of your upcoming trek / activity. We will refund your deposit (or full payment if you paid in full) minus the fee charged by the transfer providers. Please note that the transaction fees that may have occurred, are non-refundable and will be deducted from your refund.

If you would like to cancel less than 30 days before your booked date, unfortunately we are not able to offer you a refund anymore. Instead of cancelling you can reschedule your booking date or package. Additional fees only apply when you upgrade your booking.

We ask for your understanding that we cannot give refunds after an activity already has started. This applies, among other things, in the event of an early ending of the jungle trek (for example, due to health problems) or in the event of complaints regarding the booked activity.

INSURANCE POLICY

Sumatra orangutan adventure  does not provide any kind of insurance.

Please consider a travel health insurance from your home country. Our guides & team will always take care of you as best as they can, but even the bravest jungle adventurer can get a smaller or bigger scratch or catch a tropical disease. Therefore we want to make sure that you are able to get the best treatment IF something happens.

We are not liable for any damages or injuries suffered in consequence of anything, howsoever caused, in connection with services carried out by us, third parties or arising from the use of accommodation, transport or other service, or for labor strike, political unrest, weather conditions or natural disasters which are beyond our control.
Tipping

For all our trekking tours and other activities booked through us, we recommend a basic tip of 10% of the price. This is distributed centrally among our team according to equal shares.
 
Individually you can of course add to the tip (for example if you were particularly impressed by one person of the team). This is especially relevant for longer treks (4 days or more), as these tours require a lot of work for all members of our team.